At Fans On Demand,  we are committed to providing the best customer experience. If you’re not completely satisfied with your purchase, we’re here to help.

 

Eligibility for Returns

Returns are accepted under the following conditions:

 

• Damaged or Defective Items: If your item is damaged or defective, we will gladly offer a full refund or replacement.

• Other Reasons: If you change your mind or no longer want the product, please contact us within 14 days of receiving the item. Return shipping is at the customer’s expense unless the item is defective.

How to Request a Return

 

• 1. Contact Us First: Before returning any item, please contact us via email at [Your Email] or through our TikTok Shop messaging. Provide your order number, a description of the issue, and photos of any damaged or defective items.

• 2. Return Approval: We’ll review your return request and send you instructions for the return process.

• 3. Return Shipping: If your return is due to an error on our part (defective or damaged items), we will provide a prepaid return label. If the return is for other reasons, the customer will be responsible for return shipping costs.

What Happens After You Return the Item?

 

Once we receive the returned item, we’ll:

 

• Inspect the item to ensure it meets our return criteria.

• If the item is damaged or defective, we’ll issue a full refund or send a replacement.

 

If the item is returned for any other reason (e.g., change of mind), a partial refund or store credit may be issued at our discretion.

Refund Process

 

• Refunds will be processed within 3-5 business days after the return is received.

• The refund will be issued to the original payment method.

• If you used a discount code, the refund will reflect the amount after the discount.

Return Address

 

Please return items to the address provided. After you contact us at contact@fansondemandrentals.com we will provide you with necessary shipping information. 

 

Important Notes

 

• We do not accept same-day cancellations.

• Return shipping fees are the responsibility of the customer unless the product is defective.

• We reserve the right to deny returns if the item does not meet our return conditions.

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If you have any questions or need assistance, feel free to reach out to us. We're happy to help and want to ensure you’re satisfied with your purchase!

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TikTok Shop Specific Information

 

For purchases made through TikTok Shop, please follow the same return and refund process outlined above. We encourage you to contact us first before initiating any returns to ensure we can assist you promptly.